Generating leads and consequently converting them into sales is never an easy task. But, this is becoming a lot more challenging today due to intense competition in the marketplace. Because of this, your sales team can do with a helping hand from a technological tool that allows them to stay one step ahead of your competitors. This is what a power dialer helps your sales team achieve, boosting their efficiency, productivity, and, eventually, sales growth.
With this software, offered by companies such as Power Dialer, your sales team will no longer have a turbulent time trying to reach their sales quota due to reducing margins and fluctuating economy. Read on if you want further insights as to how using a power dialer will empower your sales team.
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What’s A Power Dialer?
You might be asking yourself: what is a power dialer? This is a system that automatically calls specific numbers on a pre-set contact list. Most power dialers usually access this contact list by connecting through the customer relationship management (CRM) software. Linking the power dialer and CRM enables you to access extra features, such as displaying crucial information about a lead while still being on call with them and pausing between calls.
Using the power dialer, you can simultaneously alter the number of calls made and define the calls-to-agent ratio. This helps boost your sales rep’s efficiency by minimizing time spent waiting for a lead to receive the call.
Once the sales rep completes the call, this system automatically dials another number of another potential lead right away. This makes the power dialer a convenient tool for sales reps as it saves them the trouble of manually needing to search or copy-paste numbers to call prospective clients.
How Will Your Sales Team Benefit From Using The Power Dialer?
Using the power dialer will, no doubt, boost the efficiency of your sales team regardless of your company’s size or industry. Here’s a look at the different ways using a power dialer can enhance the overall performance of your sales team:
1. It Saves Time
Each second a salesperson isn’t talking to a prospective lead is a waste of time, a valuable and scarce resource that your company must properly utilize to maintain its competitive edge. Using the power dialer helps you minimize this time wastage by removing the need to dial manually to initiate a conversation with a potential lead. With the task of dialing out of the way, your sales rep can better focus on what they’re hired to do. As a result, they better spend their time talking and convincing potential leads into buying goods or services from your company.
The power dialer also allows the sales rep to reach out to as many potential leads as possible during the day. This is vital because sales is a numbers game in the long run. Therefore, the more people you reach, the better and more likely you can convert a greater number of leads into paying clients.
A power dialer also saves an agent’s time by helping them connect with the right prospects. There are various ways this software does this, and these include:
- Finding out as much as possible about your potential leads and developing targeted pitches showing the value you’ve got to offer
- Carrying out exhaustive pre-call research to find out as much as possible about the prospective lead, hence, helping the sales rep know the right points to address
- Reaching out to hot leads to boost chances of making a sale
2. Increased Connection Rates
Not every single call made by the sales rep gets responded to by a potential lead on the first try. The power dialer helps boost the call connection rate by using the local presence, which helps your company dynamically show your region’s local ID that matches the client’s location. This helps increase the connection rates by between 30% to 40%, and increases the chances of connecting with more reliable leads.
Besides calling, the power dialer also boosts connection rates by sending automated emails, SMS, or voicemail sequences to potential leads. This allows the sales reps to initiate a conversation with these prospects later on through different channels. It also offers the lead the chance to be contacted through their preferred channel and boosts the chances of your sales agent getting in touch with the potential customer at a later time.
3. Boosts Efficiency
Maintaining high levels of efficiency can be difficult even for the most skilled sales agent when manually making calls to potential leads. Their efficiency is hampered by different things, including:
- The tedious and time-consuming manual dialing process
- Human errors, such as calling an incorrect number
- High frequency of missed calls, voicemails, as well as no-response calls
This issue can be a real challenge in a high-volume call center where efficiency is crucial. Fortunately, the power dialer helps avert such issues, allowing the sales reps to make more calls, which translates to greater revenue for your business. This is possible since the power dialer has several features, such as one-click dialing and call queues. Therefore, sales reps can organize their daily calls much better and complete all their calls within the stipulated duration.
So, thanks to the power dialer, agents never lose valuable time, allowing them to reach out to more leads and do more sales activities.
4. Higher Productivity
The productivity of your sales agents directly translates to increased profits for your business. This is why you need to start using the power dialer, which will enable you to boost your agent’s productivity by improving their overall sales performance. The power dialer achieves this by saving your sales reps the hassle of manually dialing numbers to reach potential leads.
Instead, the power dialer automates the dialing process, easing your sales agent’s job by selecting the right contacts to call. This system also enhances the sales agent’s productivity in other ways, such as:
- Assigning calls to sales reps depending on their free time to prevent excessive workload
- Monitoring metrics, such as average handling time and call drop ratio
- Allocating calls to sales reps based on their qualities and skills
Using the power dialer also boosts your agent’s productivity by automatically logging calls and saving records. Doing these tasks manually often takes up a lot of time and consequently lowers the agent’s productivity.
5. Reduces Call Resistance
The role of a sales agent is no mean feat because these professionals, in addition to superb communication skills, should be able to gauge when to continue engaging a potential lead. Due to this, many sales reps end up having call reluctance issues caused by their terrible performance when talking with a likely lead. However, the agents forget that convincing a prospective lead doesn’t only entail having certain skills.
Luckily, using a power dialer helps sales reps with this issue by recording and monitoring calls, as well as their overall performance. The agents can later use the recordings to assess their past calls and find areas where they need to improve. As a result, this boosts their cold calling effectiveness in the future after being made aware of areas they need to refine and polish.
6. Creates An Improved Work Environment
The work of a sales agent can feel mentally draining because it entails a lot of repetitive work, such as repeatedly dialing numbers. In addition, the sales reps are using traditional phones, which are quite heavy and inconvenient to hold for prolonged durations. Due to all these setbacks, the overall mental wellbeing of the agents suffers a lot, negatively affecting their productivity.
With the power dialer, this isn’t an issue you’ll have to deal with because this software takes away all the manual work. It does this by launching calls either at the press of a button or automatically, doing away with the manual and repetitive task of making calls. Due to this healthier and improved work environment, the agent becomes a lot more motivated with their work. As a result, this boosts their productivity and eventually increases the company’s revenue.
The power dialer also boosts the work environment by enriching the sales rep’s call experience. It does this by accelerating the speed of linking with potential leads. In addition, the period between different calls is more than enough for sales agents to prepare themselves and think of a personalized script for a potential lead. As a result, this helps boost the client’s quality of call, as well as that of the sales rep.
7. Organizes Customer Database
Organizing and managing your customers’ database, besides being time-consuming, is also quite stressful for anyone that’s part of the sales team. But, this no longer is an issue when using a power dialer because this software can automatically back up the client’s information. The power dialer makes it easy for them to effortlessly access the stored details by classifying them in different ways, such as:
- Dividing clients into various classifications for simpler segmentation
- Creating client profiles, storing past conversations, and recording each customer’s unique preferences
- Classifying potential leads according to their responses, for instance, no response, non-interested, interested, or busy.
Takeaway
Sales representatives usually waste a lot of precious time cold calling potential leads, which lowers their efficiency and productivity. This happens because they spend a lot of time dialing numbers, waiting for the call to connect, and hearing voicemail messages. Because of this, your sales team is advised to use a power dialer, and detailed in this guide are the various ways this technological innovation will help empower them and boost their efficiency.
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